Expertise Beyond the Numbers

Access Receivables Case Study [Video]

Access Receivables Management is one of the fastest growing debt collection agencies in the United States. Founded in 1999, the agency offers traditional third-party collection services, client-designed first-party programs, and the Access HR Recovery Program. Access has more than 400 clients and is headquartered in Hunt Valley, Maryland.

The Challenge
Needed Expertise to Define Holistic Technology Plan for their Organization

The Solution
Create Strategic IT Roadmap and Adopt Operational Best Practices

The Results
Improved Reliability, Quality, Security, and Savings

SC&H’s guidance yielded dependable, trailblazing solutions in the collection industry. “Meet Zoey” became the first avatar-based virtual collector, substantially improving customer experiences, quality of service, and collection volume. Additional improvements to servers, desktops, and technology support enhanced security and performance, while advanced reporting functionalities resulted in greater visibility into organizational results and future growth opportunities. The success of the strategic IT roadmap allowed Access Receivables to capture its first Fortune 500 client, one of the nation’s largest telecommunications companies.

To learn more about the work we did with Access Receivables or to find out how we can do similar work with your business, please contact our IT Advisory team today.