The conversation about gaining a 360-degree view of the customer is not new. Still, companies wrestle with ways to provide a better, more seamless customer experience.
How much do you know about your customers? Are you truly solving their problems? Do you understand how they measure success?
Not knowing your customers is costly. According to Accenture, a customer’s main reason for choosing a competitor includes poor customer experience, losing trust in the company, and lack of personalized/customized solutions.
Companies need access to information that will help them better understand customers. Important business data remains locked in various silos throughout organizations. Gaining insights into what customers want and need requires more than just technology.
Realizing the value of technology demands the expertise of a team that has both business acumen and technical skill. SC&H Group’s new Microsoft Dynamics Consulting Services team provides both the technical expertise and business acumen to help companies realize the true benefits of every CRM, Custom Business Application, and Enterprise Resource Planning implementation.
Solutions within the Microsoft Dynamics product suite empower companies to analyze and understand customer and stakeholder interactions. This includes the ability to track, oversee, and organize every customer interaction, build custom applications with ease, and integrate financial, operational, and administrative tools, seamlessly.
Join us on Tuesday, April 26th for a webinar on “Monetizing the 360-Degree Customer View – Fact or Fantasy?” and learn how to deliver data-driven customer insights.
Or, to discuss how the Microsoft Dynamics team can help you better understand your customers, contact Dan here.